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PRE-PAYMENT is
required for all pet sit, dog walk and day spa visits by all clients.
If visits are provided daily from Monday through Friday, payment is required
on the first day of the visit for that job, i.e., Monday. Checks to be
made out to Gail A. Pasquale. Cash is acceptable. We do not
accept Credit or Debit Cards at this time. We DO NOT invoice...
prepayment is required. There will be a $5.00 service fee assessed to
any invoiced job plus 1.5% monthly interest added. Thank you.
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CANCELLATION
For Pet Sits and Dog Walks - Cancellation or rescheduling of a visit
requires a 24 hour * advance notice via TELEPHONE. Calls need
to be received BY
12:00 noon the day before the scheduled visit. Notification via e-mail
for next day cancellation is not acceptable to have any fees waved.
Failure to notify at least 24 hours in advance will result in a full
charge for the pet sit/dog walk visit.
* Weekend jobs cancellation notice
-- For Pet Sits and Dog Walks -- you need to notify Gail Pasquale
by telephone by the Thursday
12:00 noon prior to that scheduled visit weekend or you will be
charged for the entire weekend work scheduled.
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DOG WALKS/PET SITTING
--An initial visit is required before
the start of any pet sit/dog walk job. This visit is FREE of charge
and allows information to be gathered about your pet, receive TWO keys and
prepayment.
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For Pet Sits and Dog walks - To ensure that your pet is being given the most
superior care available, TLC Pet Care ask that all animal areas and sink
areas be clean and free of other objects. All litter boxes and cages
must be washed and newly changed prior to our arrival.
♥ For Pet
Sits and Dog walks - Visits are based on an approximated amount of
time spent with the animal (s), if other duties are required, it is
fulfilled within the allotted time specified (i.e., 20 minutes). An
Observations and Remarks form will be filled out after each visit and left
for the owner.
♥ For Pet
Sits and Dog walk - Vacationers are asked to call TLC Pet Care
upon their arrival back home to let TLC Pet Care know that their pet is
being care for. Delays in calling can result in TLC Pet Care coming
back to the home to check on the pet even after the contracted date to
insure that the pets needs are being cared for. A charge for this
visit will be added.
♥ Shuttle
services requires advanced notice for this service
is necessary.
♥ TLC Pet Care reserves the right to refuse to
provide services to any client or potential client..
DOGGIE DAY SPA AND PLAYGROUND
-- Open at 7:00am, close promptly at
6:00pm. Drop off it between 7:00am and 9:30am... please adhere to
these times or call if you need to come in later than 9:30am. Late
fees at a rate of $1.00 per minute will apply to clients who come past
6:00pm (NO EXCEPTIONS). Shuttle services can be provided with advance
notice for a fee (local only).
Valet service is available where we can come out and
take the dog from your vehicle if you need... just let us know.
If your dog is sick or has fleas, please do not bring
him or her. We will call you to pick up your dog immediately if we
find your dog is ill.
Vaccination checks will be done on a semi-annual
bases. It is required that your dog be up to date on their vaccination
and that a negative fecal is done every 6 months.
ADDITIONAL CHARGES
will result from the following:
1. Schedule changes within 24 hours of scheduled
visits ($20.00 administrative fee). TLC Pet Care understands
that schedules for clients may change, however, a change in the schedule
will result in restructuring driving routes and paperwork which has already
been established.
2. Any problems resulting in owner error will
result in additional fees being accessed, including additional visit fees
and administrative fees. Please make sure all keys, key locks,
etc. are in working order. ($20.00 administrative fee)
3. Cancellation of job AFTER initial visit - ($20.00 administrative
fee).
4. Mileage charges (if any) - will be made know prior to initial
visit.
5. HOLIDAY AND HOLIDAY WEEKENDS
are subject to
a $5.00 surcharge per visit in additional to visit charges and mileage
charges, if applied. Please see the
Holidays and Holidays Weekend Calendar.
6. Thorough cleaning of litter boxes or dirty
cages - $10.00. (No charge for sifting kitty litter boxes or paper
change for cages.)
7. Shuttle charges (vary).
8. Returned checks will be subject to a $25.00 fee.
Checks that have a stop payment on them will result in a $50 charge plus the
cost of legal actions in which the client will be obligated to pay for.
9. Rates are based on a single pet...
additional charge for additional pets. (Please see
Services and Rates
for more information.)
♥ TLC Pet Care is insured through
Mourer-Foster, Inc. Lansing, MI designed for the Professional Pet Sitter
and Pet Grooming / Daycare facilities and bonded through Travelers Casualty and Surety Company of America, in
favor of Pet Sitters International. TLC Pet Care is a licensed
business in the town of Billerica, Massachusetts. Copies of
Certificate of Insurance (s) to be provided upon request.
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